Cradlepoint

About

Cradlepoint is headquartered in Boise ID with approximately 1,000 employees. They help customers utilize 4G and 5G cellular technology to connect people, places, and things anywhere. They specialize in 4G LTE Networking Solutions, Network Failover Solutions, Cloud Networking, Transportation Networking Solutions, Wireless WAN, Private 5G, Private LTE, and Private Cellular Network to name a few.

My Role

As an Interaction Designer, I create low-fidelity mockups, high-fidelity visual designs, and interaction patterns from undetailed specifications and requirements. I work closely with other designers, engineers, product managers, QA, and program managers to create, build, best in class user experience for Cradlepoint’s SaaS product.

Featured Projects

Cell Tower

Speed Test

Single Sign-on

Cell Tower

Proposal

Pull all cellular ID data needed into NCM to determine which cell tower the modem is connected to. Use the cell tower data in NCM to determine the relative location of all endpoints using wireless WAN. Collect cell tower data into NCM for all endpoints. Display the location of all endpoints from an account on a global map to understand current install-based locations. Build and expose location-based business intelligent insights and Implement advanced feature packages.

TASK: UI/UX Design

TOOLS: Sketch, Sympli

Situation

As a NetCloud Manager user responsible for overseeing a diverse network infrastructure deployed across various geographical locations, you encounter a range of challenges related to device management and network optimization. In your day-to-day operations, you need to efficiently locate devices, monitor their proximity to serving cell towers, identify alternative towers to optimize network performance, and filter router locations based on specific geographic criteria. These tasks are essential for ensuring seamless connectivity, troubleshooting network issues, and managing resources effectively across the network infrastructure.

Task

1. Design map icons to visually represent cell towers and devices, distinguishing between online and offline status for devices.

2. Develop menu pop-ups for both cell towers and devices that display essential information:

For cell towers: Include Carrier ID, Coordinates, and distance to the associated device.

For devices: Include Modem Name/Slot Number, Carrier Name, and Cellular ID.

3. Create an intuitive interface that visually connects device icons to their corresponding cell tower icons on the map, ensuring clarity and usability.

4. Implement functionality to allow users to drill down into detailed information for both devices and towers within a single Display Panel, providing a comprehensive view of the network infrastructure.

Action

1. Conducted user research by analyzing and interacting with similar map-based applications such as Zillow.com and Google.com to understand best practices and user expectations.

2. Utilized pencil and paper to create design sketches of map icons, menu pop-ups, and other UI elements, refining the concepts through iterative ideation sessions.

3. Developed high-fidelity mockups and iterations using design software tools such as Sketch, Photoshop, and Illustrator, ensuring a polished and visually appealing user interface design.

4. Collaborated closely with the customer, Product Owner, stakeholders, and developers throughout the design process to gather feedback, validate design decisions, and incorporate necessary revisions to meet project requirements and user needs.

Result

1. Users gain insights by comparing network throughput with neighbors, identifying performance gaps for improvement.

2. Customers utilize QoE data to inform deployment decisions, optimizing network performance for different areas.

3. Integration of NetCloud data validates LTE service compatibility, ensuring seamless integration with existing setups.

4. Mapping endpoints based on cell towers aids visualization of network coverage and facilitates strategic device placement.

5. Cell tower locations in NetCloud Manager aid deployment planning, particularly in rural areas or when assessing 5G availability, optimizing coverage and investment benefits.

The mock-up features a bottom-left message listing all devices and cell towers. The map displays online/offline devices and towers. Hovering over icons reveals connection paths, Carrier, and Cell ID details.

On click, the display panel opens revealing further information regarding the device.

When hovering over a device, a window appears showing essential information, along with its connection to a tower.

Speed Test

Proposal

Update and re-architect Speed Test to address known limitations to both back-end and front-end. To increase functionality and value for more accurate results that are stored for both historical customer visibility and leverage for Cradlepoint AI and ML to provide business intelligent insights.

TASK: UI/UX Design

TOOLS: Sketch, Sympli

Situation

There is a critical need for quick performance assessmentduring both installation and post-installation phases, as well as for troubleshooting wireless WAN connections. It's imperative to equip installers with immediate insight into the connection type (5G, 4G, or 3G), particularly for new 5G installations that may involve additional setup steps. And most importantly, the interface must be intuitive and visually appealing to ensure ease of use and enhance user experience, further facilitating efficient decision-making and troubleshooting processes.

Task

Design a solution that provides users with immediate insight into network performance and enables easy identification of connection types.
Create intuitive interfaces for remote troubleshooting, including seamless access to on-demand Speed Test features.
Design a scheduling system that allows users to conveniently set up and store Speed Test results for historical reference and real-time analysis.
Ensure that the user experience facilitates accurate performance monitoring and analysis, ultimately ensuring customers receive the service they are paying for.

Action

To address these challenges, I implemented a comprehensive solution within Cradlepoint's wireless WAN platform. This involved developing intuitive user interfaces (UI) and leveraging APIs to enable seamless scheduling and storage of Speed Test results. I also integrated functionality for immediate identification of connection types and remote Speed Test capabilities to streamline troubleshooting processes.

Result

The result is a robust wireless WAN solution that offers unparalleled ease of setup and troubleshooting. With Cradlepoint, partners, installers, and customers benefit from quick performance assessment, simplified installation processes, and enhanced connectivity confirmation, making it the preferred choice over competitors. This solution provides valuable insights into network performance and ensures customers receive the quality service they expect, ultimately driving satisfaction and loyalty.